Customer experience platform for destinations

Display your site’s directory map in 3D, analyze visitor patterns and generate revenue with native ads.

3D directory map on mobile and desktop

Your venue, rendered in full 3D. Not a flat graphic, but a rich, navigable experience visitors can explore from any device. From the entrance to the top floor, every space is mapped, labeled, and engaging to browse.

Actionable analytics: data you can't get anywhere else.

Know exactly how your venue is performing: unique views, top keyword searches, and visits per space. See what visitors are looking for, what they're finding, and what's being overlooked. Real numbers that turn a gut feeling into a confident decision.

Web & kiosk versions to impress guests everywhere.

Whether visitors are on their phone before they arrive or standing in front of a lobby kiosk, the experience is seamless and stunning. One platform, every touchpoint, consistent, on-brand, and always up to date.

Run your own ads and Planpoint CX becomes free.

Sell sponsored placements to tenants or partner brands directly within your CX, and let that revenue offset your subscription cost entirely. The platform that elevates your visitor experience can also pay for itself.

Precise wayfinding with TruePrecision™

Turn-by-turn indoor directions that actually work. TruePrecision™ guides visitors to exactly where they need to be. No dead ends, no guesswork. This feature works in concert with hardware beacons that can be installed by your operations team.

Trail for perfect discovery, only on Planpoint.

Trail is our signature discovery feature. It draws a live trailing line across the 3D map that follows your every step, so at any moment, you can glance back and see exactly where you've been and where you haven't.

Multi-user access from internal teams to tenants

Give your marketing team, operations staff, and individual tenants precisely the access they need. Role-based permissions keep everyone productive and your CX firmly under your control.

Intuitive enough for every visitor,
powerful enough for every venue.

Powerful Search, featuring autocomplete and recommendations

Our search uses fuzzy matching to surface the right results even with typos, partial names, or vague queries, so no one walks away frustrated. Autocomplete and smart suggestions make finding anything in your venue feel instant.

Send-to-your-phone, no need to download an app

Found their destination on a kiosk? Visitors can send directions straight to their phone with a single tap — no app download, no account, no friction. Just seamless continuity from screen to feet.

Beautiful business and space profiles with dedicated galleries

Every store, restaurant, or amenity gets its own profile: complete with photos, hours, descriptions, and a curated gallery that does the selling before visitors even arrive. Give your tenants a digital storefront they'll actually be proud of.

Helpful accessibility highlights to welcome everyone

Planpoint CX maps more than routes, it highlights wheelchair-accessible paths, elevators, breastfeeding areas, sensory-friendly spaces, and the amenities that matter most to every visitor. Inclusion isn't a feature add-on. It's built in from day one.

Matches the look and feel of your brand.

From the first search to the final turn, everything feels like it belongs — the colors, the typography, the overall feel. Visitors never sense a jarring shift between your website and your CX. It just feels like your place.

Deepen insights with Smplrspace, a Business Intelligence layer

Through our core integration with Smplrspace, your CX becomes a live intelligence dashboard. Overlay real-time data — leasing & tenancy, occupancy, facilities & asset management, operations and more — directly onto your 3D map, so your operations and finance teams can see exactly what's happening across your venue and act on it.

Planpoint CX examples
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